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Return Procedure Return Procedure


14 days cooling off period (consumer)

We put a lot of effort in customer satisfaction. We sell high quality products from trusted and well-known manufacturers. Despite all of this we understand that a product you ordered might not meet your expectations. You can return your purchase to us within 14 calendar days after receipt and without stating the reason for your return.

You may return the product to us when:

  • The product has not been used and is complete.
  • The product is undamaged.
  • The product has its original, undamaged, packaging.

Please make sure to return the goods to us no later than 14 days from the day on which you communicated to withdraw from the contract. Upon receipt of the goods we shall reimburse all payments already made, including the standard shipping costs, as soon as possible, but no later than 14 calendar days after the returned goods have been received.

Procedure

Please contact us and request an RMA (Return Material Authorization) number. For our information please give us a reason why the product will be returned.

After receiving the RMA number please print our PDF returning form and fill it in. You can use the Return form return form as shipping label by folding it and pasting it on the package. Please return the projector lamp back to us within 7 days after receiving the RMA number.

In the following cases, we will not be able to process your return:

  • Returns without an RMA number or an RMA form.
  • Projector lamps with expired warranty.
  • Projector lamps with wrong serial numbers or removed serial numbers.
  • Damaged projector lamps.
  • Projector lamps specially ordered for you.


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